Returns & Exchanges
At Hidesign, we take pride in the handcrafted quality of our leather goods; however, if you are not completely satisfied, you may return or exchange your purchase within 15 days of delivery. All items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Initiate Request
Log into your account and visit the 'My Orders' section to select the item you wish to return and submit a formal request.
Quality Check Preparation
Securely pack the leather product in its original dust bag and box, ensuring all authenticity cards and accessories are included.
Handover to Courier
Our logistics partner will arrive within 48 hours to collect the package; please ensure you receive a signed pickup receipt for your records.
Verification and Refund
Once our artisans inspect the item for quality compliance, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing